Fair, clear support for every digital download

This policy explains how we handle digital purchases, delivery checks, file replacements, and refund eligibility. Payment and secure file delivery are handled by Payhip, and we work with Payhip to resolve each order.

Digital products are delivered instantly after purchase through Payhip. Please check that your download completed and that the file opens correctly on your device. If anything is missing or damaged, contact us so we can help you resolve it quickly.

If a file is corrupted, missing, or will not open in your software, follow these steps: first, re-download the file from your Payhip purchase link; second, confirm that your software supports the file format; third, contact our support team with your order details and a short description of the problem. We will review the issue and arrange a replacement file where possible.

All payments, receipts, and refund requests are processed through Payhip. We will assist with verifying your order and coordinating with Payhip when a resolution is needed, and final refund decisions follow Payhip’s transaction process.